100% Satisfaction Guarantee If you have a product problem, return the item to your school if the sale is still going on (Please note: The sale is typically held in the five days following your assembly). Defective items will be replaced by new product at no charge. If the sale at your school is over, simply contact our Customer Care department. Give us your mailing address, the color and item name and we will replace any previously purchased item that has a defect free of charge. Did we mention that we’ll ship it to you for free? We’re serious about your satisfaction!